Uber Vouchers
If your organization provides ground transportation benefits, you may receive an Uber voucher for rides during your trip. Vouchers are pre-paid by your organization and include restrictions based on travel dates, locations, and policy.
Overview
Uber vouchers provide:
- Prepaid transportation for business-related travel
- Coverage for approved pickup and dropoff locations (typically your airport, hotel, and event venue)
- Automatic restrictions based on your trip dates and your organization’s policy
- Spending limits set by your organization
How Vouchers Work
Your Uber voucher is created automatically when you complete your travel bookings in Juno. You’ll see it on your dashboard once it’s ready.
Redeeming Your Voucher
Before you can use your voucher for rides, you need to redeem it and add it to your Uber account:
On your phone: Tap the “Redeem Voucher” button on your dashboard. This opens the redemption link directly, which adds the voucher to your Uber app.
On your computer: When you click “Redeem Voucher,” a QR code appears. Scan it with your phone’s camera to open the redemption link. You can also have the link sent to your phone via text message.
Once redeemed, the voucher is added to your Uber account and will be automatically applied to eligible rides — you don’t need to enter a code each time you request a ride.
Your voucher is tied to the email address associated with your trip. Redeem and use it from the Uber account (or profile) linked to that same email. If you have both a personal and a business Uber profile, make sure the active profile matches the email your voucher was sent to — otherwise the voucher won’t apply, even after it’s been redeemed.
When Your Voucher Becomes Usable
After you redeem your voucher, Juno selects the widest window needed to cover your event and confirmed travel bookings. The voucher includes one full calendar day before and after your event, hotel stay, and flights. Flight days use the local timezone of the relevant airport, which helps cover rides around late-night flights and timezone changes.
Juno uses the earliest start and latest end from those dates. A one-way flight home therefore cannot delay the voucher start past your event or hotel check-in.
Viewing Eligible Locations
Your dashboard shows which pickup and dropoff locations are covered by your voucher. Typically, this includes your event venue, hotel, and airport. Check “View eligible locations” on your dashboard for the full list.
Voucher Restrictions
Depending on your host’s policy, your voucher may have:
Time restrictions:
- Event, confirmed hotel, and active flight dates include a one-day buffer
- The earliest start and latest end are used when those dates differ
Location restrictions:
- Limited to approved pickup and dropoff areas
- Typically includes event venue, hotel, and airport
Spending limits:
- Maximum amount per ride
- Total voucher value limit
Vehicle types:
- Specific ride types allowed (UberX, Uber Black, etc.)
Voucher restrictions are set by your organization and cannot be modified. Rides outside the approved locations, dates, or vehicle types will be charged to your personal payment method in the Uber app.
Troubleshooting
Voucher Not Applying to Rides
If your voucher isn’t being applied when you request a ride:
- Confirm the voucher shows as redeemed or active in your Juno dashboard
- Make sure you’re signed in to the Uber account whose email matches your trip, and that the active profile (personal vs. business) is the one the voucher was sent to. If you recently added a business profile, switch back to the profile tied to your voucher’s email before requesting your ride.
- Check that the current date and time fall within your voucher’s active period
- Verify your pickup and dropoff locations are within the approved areas
- Make sure the ride type you selected is allowed by your organization’s policy
- Check whether the voucher balance has been exhausted
Getting Help
- Voucher or policy questions — Contact Scout via chat on your dashboard
- Uber app issues — Contact Uber support directly through the Uber app
- Coverage questions — Check your Juno dashboard for approved locations, ride types, and spending limits