Setting Up Reimbursement Methods

Overview

Juno makes it easy to receive reimbursements for your expenses. This guide explains how to:

• Specify your preferred reimbursement method
• Complete the necessary details for each method
• Update your reimbursement preferences

Accessing Reimbursement Method Settings

You can set up your reimbursement method in two ways:

1. After submitting your first expense: You’ll be prompted to set up a reimbursement method
2. From the Reimbursements tab: Open the Reimbursements section of your dashboard to manage your reimbursement method

Available Reimbursement Methods

Juno offers different reimbursement methods based on your country:

For US-Based Guests

1. ACH Transfer: Direct deposit to your US bank account
2. Check: A paper check mailed to your address

For International Guests

1. Bank Transfer: International bank transfer to your account

Checks are only available for US-based guests being reimbursed in USD; every other combination is paid by international bank transfer.

Supported Payout Currencies

Choose an eligible Juno payout currency from the Currency dropdown when you set up your reimbursement method. Available options can vary by organization. Choose a currency your bank account can receive.

Selecting a listed currency does not guarantee that your transfer is supported. The payout provider also checks your bank details, destination, and other transfer requirements when you continue setting up your method.

Selecting USD offers ACH transfer or check for US-based guests; every other currency is paid by international bank transfer.

If Your Currency Can’t Be Paid Out

If your currency is not in the dropdown, it is not currently offered for new payout methods in your organization. If a listed currency is rejected during setup, it may not be supported for your bank account or transfer.

Not every setup error means your currency is unsupported — a mistyped account number, an expired form session, or a temporary connection problem can also fail. Check your details and try again before switching currencies.

If Juno can’t pay out in your local currency:

• Select another currency from the list that your bank account can receive — many banks accept deposits in major currencies such as USD or EUR
• Contact your event coordinator to discuss the best alternative for you

When your payout currency differs from the currency you spent in, the amount is converted — see Reimbursement Exchange Rates for how that works.

Setting Up ACH Transfer (US Only)

ACH transfers are the fastest way to receive your reimbursement if you’re based in the United States.

Step 1: Select ACH Transfer

1. Choose your country (United States)
2. Select “ACH Transfer” as your preferred reimbursement method
3. Click “Continue”

Step 2: Enter Bank Account Information

You’ll need to provide:

• Bank account type (Checking or Savings)
• Routing number (9 digits)
• Account number
• Name on account

Step 3: Review and Confirm

1. Double-check your information for accuracy
2. Submit your banking details
3. You’ll receive a confirmation that your reimbursement method has been set up

Setting Up Bank Transfer (International)

For guests outside the US, international bank transfers are the most efficient reimbursement method.

Step 1: Select Bank Transfer

1. Choose your country of residence
2. Select “Bank Transfer” as your preferred reimbursement method
3. Click “Continue”

Step 2: Enter Bank Account Information

The required information varies by country but typically includes:

• Bank name
• Bank account number or IBAN
• SWIFT/BIC code
• Account holder name
• Bank address
• Your address

Step 3: Review and Confirm

1. Double-check your information for accuracy
2. Submit your banking details
3. You’ll receive a confirmation that your reimbursement method has been set up

Setting Up Check Payment (US Only)

If you’re based in the United States and being reimbursed in USD, you can choose a paper check instead of an ACH transfer. Checks aren’t offered for other currencies or locations.

Step 1: Select Check

1. Select USD as your currency and indicate you’re based in the United States
2. Select “Check” as your preferred reimbursement method
3. Click “Continue”

Step 2: Enter Mailing Address

You’ll need to provide:

• Full name (as it should appear on the check)
• Mailing address
• City
• State/Province
• Postal/ZIP code
• Country

Step 3: Review and Confirm

1. Double-check your information for accuracy
2. Submit your mailing address
3. You’ll receive a confirmation that your reimbursement method has been set up

When You’ll Be Paid

Once an expense is approved, payment happens automatically — you don’t need to request it. The timing depends on your reimbursement method:

Any remaining approved expenses are also paid out automatically when your expense submission window closes. Bank processing times vary by method, so exact deposit dates can differ by a few business days.

Requesting a Check Early

If your reimbursement method is a check and you’re finished submitting expenses, you don’t have to wait for your submission window to close:

1. Go to the Reimbursements section of your dashboard
2. Click Get Paid Early
3. Confirm your request

A single check covering all of your approved expenses will be prepared right away. The button appears only while your submission window is open and you have approved expenses awaiting payment.

Updating Your Reimbursement Method

You can update your reimbursement method at any time:

1. Go to the Reimbursements tab
2. Click “Update Payment Method”
3. Follow the steps to set up a new reimbursement method or update your existing one

Important Notes

• Security: Your banking information is encrypted and stored securely
• Timing: Payments are automatic once expenses are approved — see When You’ll Be Paid
• Reimbursement Window: Your expense submission window is shown on your dashboard, usually tied to your event end date

Troubleshooting

If you encounter issues setting up your reimbursement method:

• Ensure you’ve entered all required information correctly
• Check that your bank account can receive the type of transfer you’ve selected
• Note that some countries have restrictions on international transfers
• Contact your event coordinator or Juno support if you need assistance

Support

If you have questions or encounter issues when setting up your reimbursement method:

• Contact your event coordinator
• Use the in-app chat support
• Text support at +1 (218) 275-5866