Scout AI Support

Scout is Juno’s AI assistant that helps answer questions about your travel bookings, expenses, and organization policies. Scout can provide immediate assistance or connect you with the right person when you need human help.

What Scout Can Help With

Travel Questions

• Policy clarification - What cabin classes are allowed, companion policies, hotel selection
• Booking issues - Problems with flights or hotels that need attention
• General travel guidance - Understanding your trip details and options

Expense Questions

• Reimbursement policies - What expenses are covered, receipt requirements, spending limits
• Expense status - Checking on submitted expenses and reimbursement timing
• Category questions - Which expense category to use for different purchases

Platform Help

• Feature explanations - How to use different parts of Juno
• Process guidance - Step-by-step help for common tasks
• Troubleshooting - Resolving issues with the platform

How Scout Works

Scout is an AI assistant that has access to:

• Your current trip details and bookings
• Your submitted expenses and status
• Your organization’s travel and expense policies
• Your host’s contact information
• Travel best practices
• Information on how to use the Juno platform

Available Actions

When Scout can’t resolve an issue directly, it can:

1. Contact your coordinator - Draft and send emails to your trip organizer
2. Create support tickets - Submit technical issues to Juno’s support team
3. Connect you to a travel agent - Scout can connect you immediately to a travel agent via phone who can help you resolve your issue.

Getting Help from Scout

Accessing Scout

In the Juno app:

1. Look for the chat icon in your dashboard
2. Click to open the chat window
3. Type your question or describe your issue

Via text message:

• Text your question to: +1 (218) 275-5866

Asking Effective Questions

For the best help from Scout:

Be specific about your issue:

• ✅ “My flight from NYC to Chicago is showing as delayed - can you help me rebook?”
• ❌ “I have a travel problem”

Mention which trip if you have multiple:

• ✅ “For my Boston conference trip next week…”
• ❌ “About my trip…” (when you have several trips)

Include relevant details:

• ✅ “I need to submit a $47 dinner receipt but can’t find the right category”
• ❌ “Help with expenses”

What to Expect

Immediate Responses

Scout can instantly help with:

• Policy questions about what’s allowed
• Status checks on your bookings and expenses
• Explanations of Juno features and processes
• Basic troubleshooting steps

Escalated Issues

For issues Scout can’t resolve, it will:

• Draft emails to your host for trip-specific questions
• Create support tickets for technical problems
• Connect you to a travel agent via phone who can help you resolve your issue.

Scout will always let you know when it’s escalating your issue and what to expect next.

Common Questions Scout Handles

Travel Policy Questions

Q: Can I upgrade to business class? Scout will check your travel policy and explain whether upgrades are allowed and if approval is needed.

Q: Can I bring my spouse on this trip? Scout will review your companion policy and explain the process for adding travelers.

Q: Why can’t I find any flights that I want? Scout can explain flight selection criteria and help contact your host if adjustments are needed.

Expense Questions

Q: What’s the meal allowance for my trip? Scout will check your expense policy and provide current limits and guidelines.

Q: Do I need receipts for taxi rides? Scout can explain receipt requirements based on your organization’s policy.

Q: When will I get reimbursed? Scout can check the status of your expenses and explain typical reimbursement timelines.

Booking Issues

Q: My flight was cancelled - what do I do? Scout can help coordinate rebooking by connecting you to a travel agent via phone who can help you resolve your issue.

Q: The hotel charged my personal card instead of billing the company Scout can help contact the right people to resolve billing issues.

Limitations

What Scout Cannot Do

• Make bookings directly - Scout can help contact coordinators who can make changes
• Process reimbursements - Scout can check status but can’t approve payments
• Override policies - Scout explains policies but can’t grant exceptions
• Access other travelers’ information - Scout only sees your own trip and expense data

When You Need Human Help

Scout will escalate to humans for:

• Complex travel changes requiring rebooking
• Policy exceptions or special requests
• Technical issues with the platform
• Billing or payment problems

Privacy and Security

• Scout only accesses information related to your trips and expenses
• Conversations are logged only for quality and training purposes
• Scout cannot share your information with other travelers
• All data handling follows Juno’s privacy policies

Getting Better Results

Clear Communication

• Start with your main question or issue
• Provide context about which trip or expense you’re asking about
• Let Scout know if you’ve already tried certain solutions

Follow-Up Questions

• Ask for clarification if Scout’s answer isn’t clear
• Request specific steps if you need detailed instructions
• Ask Scout to escalate if you need human assistance