Flight Booking

Juno helps you find and book flights that comply with your organization’s travel policy. The system shows you available options and handles booking while ensuring everything meets your company’s requirements.

Choosing from Options Your Coordinator Sent

Sometimes your coordinator picks out a few flights for you and sends them over, so you don’t have to search yourself. When they do, you’ll get an email from Juno listing the options they chose, with a link to review them.

Open the link to see the suggested flights. Select the one you want, confirm your traveler details, and book — the same way you would with any other flight. Booking follows your organization’s travel policy, so an out-of-policy option is routed for approval before it’s confirmed.

A few things to know:

• If your coordinator sends a newer set of options, you can still book from the older set, and Juno links you to the latest one.
• Once a flight is booked for your trip, the sent options can no longer be selected.

Searching for Flights

Your host has already provided the event location and dates, so the main thing you need to do is tell Juno where you’re traveling from.

Your Travel Details

On the search page, you’ll set up your trip:

• Departure city or airport — Type your city or airport to search and select from the results.
• Departure and return dates — Pick your travel dates before you search. Juno searches the exact dates you select. See Date Selection & Travel Window below for how recommended and approval-required dates are marked.
• Trip type — Choose roundtrip, one-way (outbound or return only), or multi-city if your organization’s policy allows returning to a different destination.
• Number of travelers — Select how many adults, children, and infants are traveling. Your host sets how many companions are allowed without approval.

You choose your cabin later, when you compare options on the results page. See Reviewing Flight Options.

Your destination is already set by your host based on the event location, and your host selects which airports to include. If multiple arrival airports are included, Juno shows results to each one and you can use the Airport filter on the results page to narrow flights to a specific arrival airport.

Use Search settings (the gear icon) to turn on Refundable fares only, which limits results to refundable fares.

Date Selection & Travel Window

Before you search, select your departure and return dates using the date pickers. Juno searches the dates shown when you submit, so set them to the days you want to travel.

Each date is annotated so you know how it lines up with your host’s travel policy. Your host configures the travel window — the range of dates considered in-policy for your trip. Depending on their setup, Juno either calculates the smallest window that fits your event (optionally allowing extra shoulder nights) or applies custom rules your host has defined based on how long your outbound flight takes.

• ✦ Recommended — Dates that fall within your host’s configured travel window.
• ⚠ Requires approval — Dates outside that window. You can still choose them, but they’ll need approval.

If your host allows, you can pick dates that let you arrive earlier or stay later. You can also change your dates later from the results page.

Reviewing Flight Options

After searching, Juno shows you available flights with recommended options highlighted at the top of the page.

Comparing Cabins

Juno searches every cabin at once, so you can compare them side by side before deciding. Results include a cabin comparison matrix covering:

• Economy
• Premium Economy
• Business
• First

Filter by cabin to focus on the options you’re considering, then make your selection in the cabin you want. Your default cabin is based on your organization’s policy — you can choose a different one, but cabins outside your policy are marked Requires approval, or Not allowed if your host disallows them.

Adjusting Your Search

At the top of the results page, you can adjust your search at any time:

• Change your dates — Edit your departure and return dates. Juno shows which dates fall within your host’s policy and which require approval.
• Change other search criteria — Update your departure city, trip type, or number of travelers.

Changing any of these starts a new search with your updated criteria.

What You’ll See

• Recommended flights at the top based on your event timing and policy
• Total travel time and number of stops
• Departure and arrival times
• Airline and aircraft information
• Cabin class
• Travel time estimates from the airport to your event venue (when applicable)

No Flights Available

If no flights appear for your selected dates, try adjusting your travel dates or departure city. Different dates often open up more options, especially if you have flexibility around your arrival or departure timing.

Event Timing Requirements

Some organizations require minimum time buffers between flight arrival and event start, or between event end and flight departure. Juno factors in real-time traffic data and estimated travel time from the airport to your event venue when determining which flights meet these requirements. This ensures you have adequate time to travel from the airport, check into your hotel, and get to the event.

When viewing flight options, you may see:

• Recommended timing — Flights that meet your organization’s buffer requirements, accounting for airport-to-venue travel time
• Warning indicators — Flights that arrive close to event start or depart soon after event end
• Blocked flights — Flights that don’t meet minimum timing requirements and cannot be booked

If a flight doesn’t meet timing requirements but isn’t blocked, you can request approval from your coordinator with justification for the tighter schedule.

Out-of-Policy Options

Some flights may be marked “Requires approval” — these don’t match your organization’s travel policy but can be selected if your host approves them.

Other flights and cabins may be marked “Not allowed” by your host. These are not bookable.

Skipping Flights You Don’t Need

If you already booked your flights outside Juno or do not need flights for this trip:

1. Open your booking page from the Juno dashboard.
2. On the flight travel details page, use the exact action label shown in Juno: select I don’t need flights. If rail is also available for your trip, select I don’t need flights or trains.
3. Review the confirmation and select Skip Flights or Skip flights & trains.

Juno then advances you to the next required booking step, such as hotel booking. The skip cannot normally be undone from the booking flow, although an eligible trip may later show Book this flight on the itinerary.

Booking a Flight You Previously Skipped

Choose the action that matches what you skipped:

• Book this flight — If you skipped all flights, open the itinerary on your dashboard and select this action. Juno reopens the flight booking flow so you can enter your travel details and search for flights.
• Add outbound flight or Add return flight — If you booked one direction and skipped the other, open the itinerary and select the action for the missing direction. Juno opens a focused search without changing your existing flight.

These actions appear only when your trip is eligible for self-service recovery. They may be unavailable after the booking deadline, after the trip ends, or while another booking is in progress. If the action does not appear, ask Scout to check your trip and help with the available next step.

Adding Passenger Information

Before confirming your flights, you’ll provide traveler details for each passenger. You can fill these in here or ahead of time in Settings > Traveler Details.

Required information:

• Full name (must match government-issued ID exactly)
• Date of birth
• Phone number for airline communications

Optional enhancements:

• Frequent flyer numbers (automatically applied for benefits)
• TSA PreCheck or Known Traveler Number (KTN)
• Special assistance requests

After Booking

Once your flights are confirmed, you’ll see a confirmation page with your booking status. Juno sends a confirmation email with your flight details.

Fare Changes During Checkout

If your selected fare expires while Juno processes the booking, Juno first tries to book the same itinerary at a current fare. If the current fare is higher than the approved total, the booking returns for approval before Juno tries again.

If no acceptable fare remains, the booking is marked Sold out. Select Select an Alternative to choose another flight. If the flight had already been approved, Juno also emails you about the change.

Checking Your Flights

Your booked flights appear in the itinerary on your dashboard. You can view flight details, airline confirmation numbers, and airline information at any time. For connecting itineraries, use the confirmation number shown for the specific flight or airline you’re managing. Airline confirmation numbers are separate from an agency record locator.

When it’s time to travel, see Flight Check-In for how to check in with the airline and get your boarding pass.

Making Changes After Booking

Once a flight is booked, changes require a travel agent. You cannot modify a confirmed booking yourself. To make changes:

1. Open Scout chat from your dashboard
2. Describe what you need changed (new dates, different route, etc.)
3. Scout will connect you with a travel agent who can help

Updating Traveler Details After Booking

Once tickets are issued, updates to traveler details cannot be automatically sent to the airline:

• Legal name or date of birth — Contact Scout to connect with a travel agent. The airline must update the reservation directly.
• KTN (Known Traveler Number) — Add this on the airline’s website using your confirmation number. Look for “Manage My Booking” or similar.
• Airline loyalty numbers — Add these on the airline’s website directly.

Resending Confirmation Emails

If you need another copy of your flight confirmation email:

From your dashboard: View your itinerary, select your flight booking, and use the resend option.

Through Scout: Ask Scout to resend your confirmation email — for example, “Can you resend my flight confirmation?”

Requesting an Out-of-Policy Flight

During the booking flow, if you want a flight outside your standard policy:

1. Select the preferred flight (even if marked as requiring approval)
2. Provide business justification in the approval request
3. Submit for review — your coordinator will approve or deny

Flight Disruptions

If your flight is delayed or canceled, contact Scout via chat or phone at +1 (218) 275-5866. Scout will connect you to a travel agent to help rebook. For time-sensitive disruptions — missed flights, cancellations while at the airport — Scout prioritizes getting you connected with help quickly.

Accessibility Needs

When completing your booking, you can request airline assistance for:

• Developmental and/or intellectual disabilities
• Wheelchair required for distances within airport but can walk to seat
• Blind or vision impaired passenger
• Deaf or hearing impaired passenger
• Service animal
• Courtesy assistance through the airport
• Meet and assist service
• Does not speak English

For needs not listed here, contact your airline(s) after booking.