Scout Knowledge Sources
Scout is Juno’s AI assistant that answers guest questions. Knowledge Sources is where you control what Scout knows about your organization — your policies, processes, and answers to common questions — so Scout can respond accurately and on-brand instead of guessing.
Configure your knowledge sources from Admin → Settings → Knowledge Sources. The page has two sections: Manual Articles that you write yourself, and Built-in Sources that Juno maintains for you.
Manual Articles
Manual articles let you teach Scout your organization’s specific knowledge. Each article is a Title and rich-text Content block. When a guest asks Scout a question, Scout draws on your published articles to shape its answer.
Use manual articles for anything Scout wouldn’t otherwise know — internal travel policies, preferred vendors, reimbursement processes, or answers to questions your guests ask repeatedly.
Creating an Article
Open the article drawer
From Admin → Settings → Knowledge Sources, click Add article in the Manual Articles section.
Write the title and content
Give the article a short, descriptive Title, then write the Content using the rich-text editor. Both fields are required before you can save.
Choose who can see it
Under Who should this be shown to?, choose the article’s visibility (see Visibility below).
Save as a draft or publish
Click Create & Publish to make the article available to Scout right away, or Save as Draft to keep working on it without exposing it to guests yet.
Visibility
Each article’s visibility controls which guests Scout can use it for:
- All Guests — Scout can use this article for every guest.
- Certain Guests — Scout can only use this article when certain conditions are met. Selecting this option opens a condition builder where you define rules based on guest attributes. Scout will only draw on the article for guests who match those conditions.
Use Certain Guests when an answer applies only to a subset of your travelers — for example, guidance that’s specific to a region, department, or guest type.
Draft and Published Lifecycle
Articles have two statuses, shown as a badge on each article in the list:
- Draft — The article is saved but not used by Scout. Drafts let you prepare content before it goes live.
- Published — The article is live and available to Scout.
Scout only uses Published articles. A draft has no effect on guest answers until you publish it.
You can move an article between states at any time:
- New articles can be created as a draft (Save as Draft) or published immediately (Create & Publish).
- Published articles can be edited and saved with Save, which keeps them published.
- Drafts can be published with Publish when you’re ready.
- To take a published article out of use without deleting it, click the eye toggle on the article in the list to unpublish it. This returns the article to draft.
Built-in Sources
Built-in sources are knowledge that Juno maintains and includes automatically. You don’t configure these — they’re always part of Scout’s knowledge.
Juno Docs
Juno’s product documentation is automatically part of Scout’s knowledge and is marked Included. Scout uses it to answer questions about how Juno works, so guests can get help with the product without you having to document Juno itself.
Because this source is built in, it’s read-only — there’s nothing to enable or configure.